bdplus believes that gambling should always be a form of entertainment — never a source of financial stress or personal harm. This page outlines the tools, policies, and resources we provide to help every player in Bangladesh stay in control of their gaming activity.
bdplus provides a comprehensive set of responsible gaming tools that every registered player can access directly from their Account settings or by contacting our support team at any time.
Set a daily, weekly, or monthly cap on the total amount you can deposit into your bdplus account. Once a limit is active, it cannot be increased for 24 hours — giving you a built-in cooling period. Lowering a limit takes effect immediately. You can request a deposit limit adjustment by contacting [email protected] or through your Account settings.
If you feel that gambling is having a negative impact on your life, you can request a self-exclusion from the bdplus platform. Self-exclusion options range from 30 days to permanent closure. During a self-exclusion period, your account is locked, all marketing communications are suspended, and you cannot register a new account. Contact [email protected] to activate self-exclusion immediately.
A time-out is a short-term break from the platform — lasting 24 hours, 7 days, 30 days, or 90 days. During a time-out, your account is temporarily suspended and you will not receive any promotional communications. Unlike self-exclusion, a time-out expires automatically at the end of the chosen period, allowing you to return when you feel ready.
bdplus can display on-screen reminders when your active gaming session reaches a duration threshold you define — for example, 30 minutes or 1 hour. These reminders are designed to prompt brief reflection about whether you wish to continue, take a break, or log out. You can configure session time reminders through your Account preferences or by contacting our support team.
In addition to deposit limits, bdplus supports loss limits — a cap on the total net amount you can lose within a defined period. When your net losses reach the limit, your betting access is paused for the remainder of the period. Loss limits help protect players from chasing losses, one of the most common risk patterns in problem gambling. Contact [email protected] to set a loss limit on your account.
Reality checks are periodic pop-up notifications that appear during active play to show you a summary of your current session — including time spent playing, total bets placed, and net win or loss. These brief summaries help you stay aware of your actual spending and time in a non-intrusive way, so you can make informed decisions about whether to continue or stop.
Every tool described on this page is available to all registered bdplus players. Here is how to put them in place quickly.
Visit the bdplus platform and log in using your registered username and password. All responsible gaming tools are accessible from within your authenticated account area.
From your Account dashboard, locate the "Responsible Gaming" or "Account Settings" section. This is where deposit limits, loss limits, and session reminder preferences can be configured directly.
Select the tool you wish to activate — for example, a weekly deposit limit of ৳5,000 or a daily session reminder at 45 minutes. Enter your chosen value and confirm the setting. Restrictions take effect immediately or after the mandatory cooling-off period, as described for each tool.
Self-exclusion and time-out requests are handled directly by our support team to ensure they are applied without delay. Email [email protected] with your request, and include your registered account email address. Our team will confirm activation within 60 minutes.
Once any responsible gaming tool is activated on your account, you will receive an email confirmation at your registered address. Keep this confirmation for your records. If you do not receive a confirmation within two hours, contact [email protected] immediately.
Problem gambling can develop gradually and is not always immediately obvious. The following patterns may indicate that gambling has moved beyond entertainment and is becoming harmful.
Spending money intended for rent, food, utilities, or other essential expenses on gambling, or borrowing money specifically to fund gambling activity.
Continuing to gamble — or increasing bet sizes — in an attempt to recover money lost in previous sessions, rather than accepting the loss and stopping.
Concealing the extent of gambling from family members, friends, or colleagues, or feeling the need to lie about the time or money spent gambling.
Gambling at unusual hours, losing sleep due to gambling sessions or gambling-related anxiety, or neglecting work, study, or family responsibilities because of time spent gambling.
Feeling irritable, restless, anxious, or depressed when not gambling, or using gambling as a primary way to cope with stress, boredom, loneliness, or negative emotions.
Repeatedly trying and failing to reduce or stop gambling activity, or setting limits and then consistently finding reasons to override or bypass them.
Self-exclusion is the most comprehensive responsible gaming tool available on the bdplus platform. It is designed for players who feel that they need a significant break from gambling and want a formal barrier in place to support that decision.
When a self-exclusion request is received by bdplus, the following actions are taken immediately upon processing:
Players may choose from the following self-exclusion durations: 30 days, 60 days, 90 days, 180 days, 1 year, or permanent. We strongly encourage players who are experiencing distress to choose a duration that gives them genuine time to reflect and seek support, rather than the shortest available option.
To request self-exclusion, email [email protected] with the subject line "Self-Exclusion Request", your registered account email address, and your preferred exclusion period. Our team will confirm activation within 60 minutes and send a written confirmation to your email address.
Deposit limits at bdplus operate under the following rules to ensure they provide genuine protection rather than a false sense of control:
Both tools provide a break from gambling, but they differ in scope and duration:
If gambling has become a problem for you or someone close to you, reaching out is the most important step you can take. The bdplus support team is here to help — and external support is also available.
Our dedicated support team is available 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6). Contact us at [email protected] with any responsible gaming concern, including requests for self-exclusion, deposit limits, account closure, or simply a confidential conversation about your gaming habits. All responsible gaming communications are handled with complete discretion.
Sometimes the most effective first step is speaking openly with a trusted friend, family member, or colleague about how gambling has been affecting your life. People close to you may have already noticed changes in your behaviour and will likely be relieved that you are reaching out. You do not need to wait until a problem is severe before talking to someone.
Professional counsellors who specialise in behavioural and addiction support can provide structured, evidence-based assistance for problem gambling. In Bangladesh, mental health professionals are increasingly available in Dhaka, Chittagong, Sylhet, and other major cities. Your general physician can be a starting point for referrals to appropriate counselling services in your area.
When enjoyed responsibly, bdplus offers hundreds of casino games, live cricket betting, and instant bKash and Nagad payments — all in a secure environment built for Bangladeshi players. Explore what bdplus has to offer at a pace that works for you.